Our Commitment to Your Satisfaction

At Home Furnishings Fabric Store, we understand that choosing the right fabric for your marine, automotive, or home furnishing projects is crucial. While we strive to provide detailed product descriptions and samples to ensure you get exactly what you need, we also want you to feel confident in your purchases.

Our returns and exchanges policy is designed with our professional clients and DIY enthusiasts in mind, offering flexibility while maintaining the quality standards our customers expect.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect your fabrics and ensure they meet your project requirements.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Items must be in original, unused condition
  • Original packaging and tags must be intact
  • Fabrics must not be cut, altered, or customized
  • Proof of purchase (order number) is required
  • Return request must be initiated within the 15-day window

⚠️ Non-Returnable Items

Due to the specialized nature of our products and to ensure quality control for all our customers, the following items cannot be returned or exchanged:

  • Cut fabric (any fabric that has been cut or altered from its original state)
  • Custom orders or specially ordered materials
  • Clearance items or final sale products
  • Installation Tools and Leather Tools (for hygiene and safety reasons)

We recommend ordering samples before purchasing larger quantities for your projects.

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Our Team: Email us at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Receive Authorization: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Package Your Items: Securely package the items in their original condition with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our El Cajon headquarters at the address provided in your RMA instructions. We recommend using a trackable shipping service.
  5. Processing: Once we receive and inspect your return (typically 3-5 business days after arrival), we will process your refund or exchange.

Return & Exchange Request Template

Copy and paste the template below into your email to [email protected] to streamline your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Home Furnishings Fabric Store Team,


I would like to request a [return/exchange] for my recent order.


Order Information:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Product(s) to Return/Exchange: [Product Names and Quantities]

Reason for Return/Exchange: [Please provide details]

For Exchanges:

Desired Replacement Product: [Product Name and Quantity]

Customer Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Thank you for your assistance with this matter.

Sincerely,

[Your Name]

Refund Information

Once your return is approved and processed:

  • Refund Timeframe: Refunds are typically processed within 5-7 business days after we receive and inspect your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error
  • Exchange Shipping: For exchanges, we will cover the standard shipping cost to send your replacement items

International Returns

As we serve customers globally (excluding certain Asian and remote regions), international returns are accepted following the same policy guidelines. Please note:

  • Customers are responsible for any customs duties, taxes, or international shipping costs associated with returns
  • We recommend declaring the returned goods as “Returned Merchandise” to avoid additional customs fees
  • International refund processing may take additional time depending on your financial institution

Need Assistance?

Our customer service team is here to help with any questions about returns, exchanges, or your fabric projects:

Email: [email protected]

Phone: Contact our El Cajon headquarters

Address: 1142 Poplar Avenue, El Cajon, US 92020

We appreciate your business and are committed to ensuring your satisfaction with our specialty fabrics for all your marine, automotive, and home furnishing needs.