Shipping Policy

Our Commitment to Quality & Service

At Home Furnishings Fabric Store, we understand that precision and quality matter in every marine, automotive, and home furnishing project. Our shipping and returns policies are designed with our professional clients and dedicated DIY enthusiasts in mind, ensuring you receive exactly what you need for your creative endeavors.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

International Shipping

We proudly serve customers worldwide (excluding certain Asian and remote regions). Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This provides adequate time to inspect your fabrics and ensure they meet your project specifications.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

• Items must be in original, unused condition
• Original packaging and tags must be intact
• Fabrics must not be cut, altered, or customized
• Proof of purchase (order number) is required
• Return request must be initiated within the 15-day window

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

Step 1: Contact Our Team

Email us at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Authorization

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Package Your Items

Securely package the items in their original condition with all tags attached. Include a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Send the package to our El Cajon headquarters at the address provided in your RMA instructions. We recommend using a trackable shipping service.

Step 5: Processing

Once we receive and inspect your return (typically 3-5 business days after arrival), we will process your refund or exchange.

Refund Information

Refund Timeframe

Refunds are typically processed within 5-7 business days after we receive and inspect your return.

Refund Method

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Exchange Shipping

For exchanges, we will cover the standard shipping cost to send your replacement items.

International Returns

International returns are accepted following the same policy guidelines. Please note:

• Customers are responsible for any customs duties, taxes, or international shipping costs associated with returns
• We recommend declaring the returned goods as “Returned Merchandise” to avoid additional customs fees
• International refund processing may take additional time depending on your financial institution